Refund & Returns Policy

What is Anny Brands Return Policy?

 We’re happy to share about the Return policy offered to our customers. With this option, if you don’t like the product or if there is any issue, you will have the option of requesting the return request within 5 days from product delivery. At this moment, we are not able to facilitate the exchange of the products.

The only requirement of the return policy is that the item you’re returning should be in its actual conditions. Tags and packaging should remain intact and the dress should not have been used. Once the item is received at the warehouse, there will be a quality check post which the refund will be processed. You’re more than welcome to try on the product; however, please take adequate measure to avoid any damage to the product.

You can now apply for the return request directly from your Anny Brands account Website. Please follow the simple steps mentioned below to submit your return request within 7 days from the order is delivered –

 Login to your account on AnnyBrands from where you have placed the order

Go to “My Account” section from the home page

From the order list, select the order you want to apply for return

In the return application, select the products and quantity you want to return. In case of multiple products, please apply for return for each item by clicking on the return option against the item.

Select reason for return and write some details about the issue you have faced

Upload images for our team to review your request

 Provide required details like pickup address, expected time for pickup and bank details in case of COD order

Submit the request

Once the return request is successfully submitted, our team will review your request and once the request is approved, our courier partner will be aligned to pick up the order as per your prescribed date and time, subject to availability.

The refund will be processed when the product is delivered to our Warehouse and meets the quality parameters of the item. There will be no refund issued if the received product does not pass the quality check.

Note:

The amount will be refunded for the items only, other fees like shipping fee, cod service charges etc., are non-refundable. Also, our shipping partner will pick up your returned items at no extra & if you are facing any issues while submitting the return request on our website, please reach out to our Customer Support Team from our website www.annybrands.com or email our support team at info@annybrands.com.

There are some exceptions in return policies of some items

The following EXCEPTIONS and RULES apply to this Policy:

 All items that need to be returned must be unused and in their original condition with all original tags and packaging intact.

 In case you have purchased an item, which has a free gift/offer associated with it and you wish to return the main item, then your gift item also needs to be returned in order to process the required refund.

Urbanic will not be liable for the products returned by mistake. If an extra or a different product is returned by mistake, Urbanic would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the Customer.

If the order is lost in transit or undelivered to the preferred location because of a logistic issue at the location, the complaint order amount will be refunded if paid online.

If customer cancelled an order partially or returns an item, the convenience fees will not be refunded.

If the customer rejects an order at the time of delivery of the item, the convenience fees will not be refunded.